We are more than happy to keep you informed of the progress of your order.
All orders over £60.00 are free of delivery charges. Orders under this amount are charged at a flat-rate of £4.50.
In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.If you inadvertently order the wrong products and do not realise until delivered, please notify us and we will arrange to collect and deliver the correct products. Please note, we will need to charge carriage in this case and we will be happy to quote should this situation arise.These terms do not affect your statutory rights as a consumer.
You have the right to cancel your order up to 14 working days days after receipt without giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge.These terms do not affect your statutory rights as a consumer.
We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within 48 hours and give you a timescale for full resolution of your dispute. These terms do not affect your statutory rights as a consumer.
Introduction – Who are we?
Skarthaburgmusic.co.uk is an online store. At Skarthaburg Music we are committed to maintaining the trust and confidence of visitors to our web site.
What information do we collect from you?
Generally, we collect the following information:
How do we collect this information?
Personal information is collected in the following ways:
Who might we share your information with?
We do not share your information with any other organisations/websites for marketing, market research or commercial purposes.
We would only pass on your personal information if we have your express permission from you do so.
What do we do with your information?
Our use of your personal data will always have a lawful basis, for example:
How long do we keep hold of your information?
All personal data is stored securely for no longer than is necessary.
Generally, your data is stored within the European Economic Area (EEA). If we do store data outside of the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998.
How can you access the information we hold about you?
You can contact us at any time to request the personal details we hold about you. No fee is payable and we will provide you with any and all information we hold.
In addition, you can ask us to delete this data from our records. To request the personal details we hold please make a request to us in writing and we will respond within 7 working days. Please address your letter to: The GDPA Officer, Skarthaburg Music, 2 South Garth Road, Cayton, Scarborough, YO11 3BP.
If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject using your internet browser settings please consult the ‘help’ section of your internet browser (or alternatively visit http://www.aboutcookis.org). Please note that, if you do set your internet browser to reject cookies, you may not be able to access all of the functions of our website.
Our GDPR officer is Stephen Hague and he can be contacted via email at email@example.com or you can write to us at Skarthaburg Music, 2 South Garth Road, Cayton, Scarborough, YO11 3BP.